UNDERSTANDING & APPLYING EMOTIONAL INTELLIGENCE

(Full-day seminar)

For over 20 years, research has proven that emotional intelligence (EQ) is a key requirement to achieving success in our personal and professional lives.  In particular, a clear and direct link has been established between specific emotional skills and outstanding leadership success. Successful leaders recognize that to be effective, employees, team leaders and managers need to engage cognitive and emotional intelligence to deliver optimal levels of performance.  This can be achieved by increasing EQ levels across the organization through coaching and training.

OBJECTIVES

• Define Emotional Intelligence (EQ).
• Identify the benefits of emotional intelligence.
• Learn the four core skills required to practice emotional intelligence.
• Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy.
• Successfully communicate with others in a verbal and non-verbal manner.
• Interpret and manage your emotions.
• Master tools to regulate and gain control of one’s own emotions
• Balance optimism and pessimism.
• Relate emotional intelligence to the workplace.
• Use the concepts and techniques in the workplace