"MIRROR, MIRROR, ON THE WALL..."

(Full day seminar)

This full-day training will focus on each individual’s personal responsibility as it relates to resolving conflict, improving interpersonal communication, and overall dynamics around creating greater levels of understanding & collegiality with every encounter. This would be an initiative that would benefit the entire organization, as the subject matter transcends title, position or levels delegated authority.

OBJECTIVES:

At the completion of this training, participants will be empowered with the ability to:

• Understand the role they play in perpetuating conflict, and why facts don’t convince people to alter their behavior
• Leverage the “Be – Do – Have” model for greater self-reflective analysis
• Become aware of five (5) definitions that impact conflict
• Evaluate how our own behavior can get us what we “don’t want” in conflict
• Learn two (2) questions for personal responsibility for resolve
• Discover two (2) “ways of being” when confronted with conflict
• Practice three (3) models of assessing conflict and the decisions that lead to best resolutions