CREATING WORKPLACE CIVILITY: "IT'S ALWAYS YOUR NEXT MOVE!"

(Full day seminar)

One of the biggest challenges most of us face in our workplace is not the technical or functional aspect of our jobs; it’s dealing with difficult people. Whether it be co-workers or customer, no dynamic affects the quality of our daily experience as much as how we get along with others.

At the completion of this training, participants will be empowered with the ability to:

• Understand and begin to master the "inner game" of conflict resolution 
• How to identify the “root cause” of conflict
• Discover and gain clarity on the four (4) areas of emotional intelligence that must be considered
• Learn the nine (9) basic principles of human nature, and how to leverage them in the workplace & life
• Understand how proactivity, attitude and even location can contribute to more successful outcomes
• Practice a four-step technique to engage when conflict arises, and more

Your group will:

• Strengthen relationships with co-workers and clients
• Feel a greater sense of empowerment through every conflict
• Develop new mindsets and habits that will keep them focused and energized